Refund policy
Return & Refund Policy
1. Hygiene & Sanitary Exception (Wigs)
Due to international sanitary and hygiene regulations, wigs and hair accessories that have been unsealed, opened, or tried on are strictly ineligible for returns or exchanges. We only accept returns if the product remains entirely untouched in its original, factory-sealed packaging.
Due to international sanitary and hygiene regulations, wigs and hair accessories that have been unsealed, opened, or tried on are strictly ineligible for returns or exchanges. We only accept returns if the product remains entirely untouched in its original, factory-sealed packaging.
2. 14-Day Return Window & Conditions
If you experience any verifiable issues with your order, you may apply for a return and refund within 14 days of receipt. The buyer is responsible for pre-paying all return shipping costs. A full refund will be processed once we receive and inspect the returned item to confirm its original condition.
If you experience any verifiable issues with your order, you may apply for a return and refund within 14 days of receipt. The buyer is responsible for pre-paying all return shipping costs. A full refund will be processed once we receive and inspect the returned item to confirm its original condition.
3. Custom Items
Customized or made-to-order products are non-refundable. Exceptions will only be made if the item suffers severe damage during transit or due to other verifiable, extraordinary circumstances.
Customized or made-to-order products are non-refundable. Exceptions will only be made if the item suffers severe damage during transit or due to other verifiable, extraordinary circumstances.
4. Lost Packages
Your shopping experience is our top priority. If a package is confirmed lost through official postal service documentation, we will gladly offer you a full refund or arrange a complimentary reshipment.
Your shopping experience is our top priority. If a package is confirmed lost through official postal service documentation, we will gladly offer you a full refund or arrange a complimentary reshipment.
Contact us directly through our website or send an email.pharaohwig@gmail.com